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MAC has conducted benchmarking efforts at airports to identify potential areas that need improvements to enhance the airport’s effectiveness and efficiency.  This evaluation technique is a critical performance measure but must only be used to identify areas for evaluation for further improvement and not to draw conclusions on performance.  MAC uses this research to allow airports to consider best practices that have been developed at other airports and assess potential to implement improvements.  Julie has participated in benchmarking efforts at Austin International, Norfolk International and Port Columbus International airports.